Mindful One boutique guide to ordering and alterations policy.
Ordering and Confirmation
* Pre-sale orders start shipping November 1, 2018*
All of our items are made-to-order and require time to make our exclusive pieces.
Standard purchase-to-shipped timeline is 2-4 weeks, depending on fabric availability.
Our vintage fabrics are limited and no longer available once sold out in a given size.
[the lucky ones will own a piece of fashion history]
To place your order with Mindful One please visit our online boutique where you can purchase our collection. Simply select your items, along with size, color and quantity and complete your order by following the prompts on each page.
You will receive an email confirmation once your order has been successfully placed. Orders can take up to 2 business days to be processed. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Should you have any trouble navigating our online store or completing your order please contact us for further assistance via email at firstname.lastname@example.org
We don’t offer customer service support over the phone. We’d love to answer any questions you have via email. We focus on providing fast, quality responses via email, rest assured you’re communicating with a human who can help.
You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at email@example.com with “Order Cancellation” along with your order number in the subject line.
If you are not quite happy with the fit of your garment, and would prefer to have it altered to fit your shape as opposed to return it within our 14 day policy, Mindful One will cover the cost of alterations up to $40 USD (valid with receipt only), to be refunded via your original payment method.
Send a message to firstname.lastname@example.org with “Alteration Request” along with your order number in the subject line, and a clear attachment of your receipt. We will respond with confirmation.
Altered garments cannot be returned.
Alterations made that change the style of the garment will not be covered by Mindful One. If you have questions regarding your alteration needs contact us at email@example.com before having the service done.
This policy alots a total of $40 USD of basic alterations to be covered by your purchase at Mindful One. We will cover a single transaction only, multiple alterations on a single garment are not covered by Mindful One and will not be reimbursed.
Alterations must be performed by a professional and a clear receipt with details of alterations made included.