Mindful One
SUSTAINABLE. LUXURY. MADE IN LOS ANGELES.

Shipping and Returns

Free US Domestic ground shipping, free returns. Flat Canadian and International shipping rates. Mindful One online boutique shipping and return policies.

Shipping

Mindful One offers Free shipping within the United States, from Los Angeles.

+$20 USD Flat Rate shipping to Canada

+$29 USD Flat Rate International shipping

Note: Mindful One is not responsible for any customs, taxes or duties your purchase may incur. Any customs fees, duties or taxes required of your country are the responsibility of the package recipient. Please check your local customs office for more information as customs policies and import duties vary.

Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

We do not ship to PO Boxes/APO/FPO addresses at this time.

If you find that we do not ship to your country, contact us at love@shopmindfulone.com and we will determine if we can ship to you.

Please note: orders are not shipped and/or delivered on holidays.

Returns

Our goal at Mindful One is to provide you with merchandise of the highest quality. It is important to us that you love your purchase.

Free US Domestic returns are offered within 14 days of your order’s arrival, as verified by the tracking number.

International buyers are responsible for return shipping fees. We recommend shipping with tracking and insurance as Mindful One is not responsible for any lost or damaged returns. If you would like to exchange an item, you must place a new order.

If more than 14 days have gone by since the time you received your purchase, unfortunately, we cannot accept or offer you a return or exchange.

Refunds are eligible of unworn, unused goods when returned to Mindful One in the following condition:

  • each item is in its original condition

  • each item has not been worn, used or damaged and free from dirt, dust or any fragrances

  • each item is returned in its original packaging, with receipt and tags attached in their original locations

Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back at the cost of the customer. Please read and adhere to all conditions of the Mindful One returns policy.

When sending a return email, please write “Return Request” along with your order number in the subject line to love@shopmindfulone.com

We will provide you with a return shipping address and upon approval of your request, per our return policy timeline.

Your original payment method will be credited within 10 days of receipt of your return.

International shipping costs are non-refundable. Goods returned to Mindful One from International buyers must be returned to us pre-paid, as we are unable to accept COD (cash on delivery) returns. Please retain a copy of the proof of postage certificate and tracking information.

Mindful One is not responsible for any items lost during shipping at any point.

Note: Special order, altered and used goods can not be exchanged or refunded.

INCORRECT OR FAULTY GOODS

All of our Goods at Mindful One are handcrafted and inspected by the designer prior to shipping. If in the unlikely event that an item you have received is incorrect or faulty, please contact us to arrange the return of the item at your earliest convenience within 72 hours of receipt, as verified by the tracking number. Please contact us at love@shopmindfulone.com with the subject line “Faulty Goods” along with your order number. Include 4 well-lit digital photos in different proximity to the damaged or faulty areas of the garment and one of the packaging.

If we find we are responsible for the faulty goods, we will contact you with further directions for your return. In this case, Mindful One is responsible for paying all shipment costs, both domestic and International. All shipments from our Los Angeles design studio are insured. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Please note that Goods must be returned in their original, unused condition with all packaging, tags and documentation included.

Note: items should not be returned to us without prior notice and approval from Mindful One.

If Mindful One receives no communication from you within 14 days of delivery regarding any problems with the Goods, then you are deemed to have received and accepted the Goods in full working order and with no problems.

GIFT RETURNS

If you have received an item from Mindful One as a gift you may request a refund or exchange it for another item of the same value or more, provided you pay the cost difference and the additional shipping, taxes and import duties and any additional charges that may incur as a result of exchange.

Mindful One reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.